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19 May 2015 
Hi Dirk, 

Fire place is in and running perfectly. 

Payment of the balance of your account was made earlier this morning.

Thanks for accommodating us at such short notice.

I would also like to say that Dorian from Knight's Gas Installations is worthwhile supporting due to his thoroughness and professional approach to his work. I am really impressed. 

Regards,
Wayne Coram

08 May 2015 
Hi Alistair,

Just wanted to thank you for the hassle free installation of our fireplace. Apparently the installer was very friendly and helpful, and we very much appreciate the efficiency. Please find attached the final proof of payment in settling our outstanding balance.

Regards,
Kyle

Dear Rory, Vicky, Dirk, Nicolette, Janet, 

Thank you Rory and Vicky for the appointment and thank you Dirk for ensuring an extremely clean and well reinstated site and work area. 

Kind regards,
Ross

Attention The Directors 

This is just a short note to thank you for the installation so professionally done by your installation team. 

Gregg, James, Elliot and Ziad conducted themselves in a very professional and competent manner with a pleasant disposition. 

My wife and I were most impressed by their expertise and quality of work. 

Thanks
Chris & Elly Liebenberg 

06 November 2014 

Hi Alistair 

The pool is looking good, although a little blotchy in places. I am not sure if I am brushing the pool sufficiently hard. 

I have been taking the water to be tested every 3rd day and following the instructions. I think the water looks crystal clear, but am not taking any chances. 

I am so incredibly pleased with my pool - so a huge thank you to you and your team. 

Regards
Sue 

20 October 2014 

Would you please send me an invoice for the final payment on my installed fireplace. 

I would like to thank you and your team. The installation went very well and your guys were courteous and professional. 

I have had a few fires on cooler evenings and the system is working excellently. What a wonderful difference to my house! 

Many thanks.
Geoff Hyland 


09 October 2014 

I think ill be good on my own now Alistair, no need to come through, I do appreciate it though. 

I followed your instructions verbatim and my god!, Its a furnace, total 5 logs from 8 15 pm till 7am the following morning and still smoldering. 

I wouldn't mind popping into MacD;s though Id like you to show me the foolproof "stacking" method of logs, everyone has an opinion, id like to hear it from the pros. That Rocal is a very efficient machine 

Best
Nic 

29 September 2014 

Alistair

Many thanks for the brilliant job done installing the new fireplace at 23 Clarens road. Well done to you and your team it looks great. 

Id like to test it out quite soon. It was completed late Friday afternoon, will I be able to test it this evening and any special instructions for a first time user! 

Warm regards
Nic

25 August 2014 

Hello Brynt 

I just wanted to say a very big Thank You for the time and effort that you put into installing the new Monaco fire into our lounge last Friday. Your workmanship and lateral thinking are impressive. I understand that the weather from Wednesday until the weekend is going to be such that we will be able to appreciate the benefits of this new aquisition!

Your attention to detail, tidiness, and the fact that you were able to keep the lounge circular and the bedroom hexagonal, is very much appreciated.
It was a pleasure to have you working in the house.

Kind regards
Jim

28 May 2014 

Dear Dirk, 

Herewith out "proof of payment" for R7,766.25, being the balance owing to you. 

Thank you so much to your excellent team who worked so efficiently and cleaned up so well. 

We are looking forward to using our new MORSA. 

Thank you again,
Kind regards,
Mandy van Dugteren 


21 August 2013 

Selwyn Goodayn

Your team completed installation of our Fireplace yesterday.

I would like to take the opportunity to commend your company on the professionalism and efficiency of the team that carried out the installation.

It was a pleasure doing business with you

Regards,
Jimmy


28 July 2013 

Hi Selwyn

Your team just finished the installation and it looks amazing. 

Also, your guys worked so quickly and expertly that they managed the job in 3 days instead of 3.5. 

Thanks, and kind regards, 
Niel


28 July 2013 

Hi Alistair

We are delighted with the fireplace - we'll be even more delighted when we get to have a fire in it!

The team of guys who installed it were FANTASTIC - very professional and an absolute pleasure to deal with. We couldn't believe how neat and efficient they were - when they left on Friday there was no mess or rubbish to clean up - they were great.

Thanks again for the great service and please pass our 'delightedness' on to the management there.

Best Regards,
Nic Robbins

25 July 2013 

Hi Alistair

Thank you very much - it looks brilliant - quite glad now that you didn't have the Vision.

The guys did an excellent job.

Regards
Francois


18 July 2013 

Good morning

Thank you for the excellent service.

Regards
Dr Frieda Verheye


01 July 2013

Dear Selwyn, 

The service we received from you and everyone else in your company has been exemplary. These days one gets used to being let down by service somewhere along the journey but your company did everything timeously and well. The installation team last week were amazing.

The fireplace is working and we have a lovely warm house. 

Regards
Liz Webb

28 June 2013

Hi Alistair, 

Thanks very much for the installation of the closed combustion unit. The team - Greg, Achmat, Tsopo and "Bigzo" were superb and a pleasure to have in my home. Greg showed me how to use it and last night I did it myself - so easy. It warms the room nicely and I am very happy - will recommend your company without hesitation.

Regards
Joy Brady

07 June 2013

Hi Andrew, 

We have the fire on tonight for the first time and are thrilled with it.

Well done to a fantastic team! As always, they were polite, helpful, efficient and neat.

Have a great weekend. 

Regards
Gail

25 April 2013

Hi Selwyn, 

You guys are the best - totally organised and at the top of your game. The installation went off without a hitch and it was amazing to encounter an experienced team. Your operation is professional from sales to final payment - what a pleasure! WOW!

Keep up the exceptional work - I told your boss you're tops. 

best regards
John Pike

11 April 2013

Hi Selwyn, 

Thank you,..yes,all went well...your installation team was great and worked neatly and with great care.
Client and tenant very happy.

Hope to do more work with you in the future.

best regards
MANO

11 April 2013

Hi Dirk,

Greg & his team were fantastic & professional! Fireplace looks excellent, but think we will wait until tomorrow before making our first "small fire"! Looks like we got it in just in time for winter too!

Thanks,
Muzzi

04 April 2013

Dear Selwyn

We were very pleased with your installation team yesterday and they seem to have made a fine job of installing our new fireplace.
We have now paid the balance owing on our account and look forward to a cosy warm winter.
Should we need to follow up your kind offer of help in starting our first fire, we will contact you again or... should you be coming this way, please let us know. 

Kind regards and thank you for the excellent service
Pieter & Yvonne van der Westhuizen


15 March 2013

Hi Alistair

Very nice professional job, thanks to your three guys.

Kind regards,
David Pulvermacher

01 March 2013

Dear Sir,

I recently had a F/B stove installed. I had an expectation of soot and mess everywhere but much to my surprise the process was absolutely painless! Your installation staff were excellent. Achmat, James and Greg were pleasant, professonal and helpful at all times and they left our house spotless. We haven't as yet had a chance to try our new stove but we look forward to winter! Mr Richards also did an excellent job in his initial assessment of our needs and also in locating some matching burnt bricks - which I believe were very difficult to locate. Please convey our appreciation to your staff.

Many thanks,
Prof Jonathan C Peter

17 September 2012

Hi Paul,

I just wanted to say thank you again for the installation of the fireplace last week.

The guys who did the work - Sulaiman, Jimmy and Morney - did a great job. Not only did they do an extremely professional piece of work - as you can see from the attached photos - they arrived at the time they promised each day and thoroughly cleaned up any mess before they left. They were also extremely helpful - eg when I said I needed to paint part of the outside chimney they said that they would do it.

I will certainly be recommending MacD to anyone I know who is thinking of having a fireplace installed.

Regards,
Mark Willis


28 June 2012

Hello Dirk,

Thank you very much for the fantastic service.
The new stove is obviously a later model. It has features that are not on the prevous stove.
This stove also works very much better. The draw is much improved.

Best Regards,
John Nield 


28 May 2012

Hi Andrew,

I have been really impressed with Macd Firehouse - from the early response to my queries and requests for quotes, right through to the excellent installation, meeting of deadlines and follow up. I would highly recommend them for a pain-free experience

Tiffany


23 May 2012

Hi Paul,

Thanks again for your time this morning and facilitating the commissioning of our e-clear filtration system.

I guess the fact that the e-clear team was so impressed with the quality of your installation that they took pictures is the final cherry on the cake and testament to the quality of your delivery â?? well done!

I believe this project was significantly more challenging that your normal pool installations due to the number of contractors involved in the construction of the shell and the pool surrounds and there were several times when it was doubtful that we would make the deadlines due to delays on the construction side. You navigated these and managed to make good on all your promises and delivered a superb product within budget and on time. 

Thanks for your commitment and input and ensuring such a high quality delivery, we will most certainly recommend Macd to friends and family!

Kind regards,
Jaco Rossouw


03 May 2012

Thanks Dirk,

You are a pleasure to deal with - so professional.
I will certainly be recommending MacD to friends !

Many thanks
Joan

03 May 2012

Thanks Dirk,

You are a pleasure to deal with - so professional.
I will certainly be recommending MacD to friends !

Many thanks
Joan

21 April 2012

Dear Paul

The team that was sent to us by MacD to install our fireplace was absolutely brilliant. Sulaiman, the head of the team, was always on hand to answer all my questions. James and Morney made sure that nothing got damaged and our house was always neat and tidy at the end of the days work. They were all very charming and professional, a pleasure to deal with.

The overall service that we have received from MacDâ??s, from the visit and quote we received from you to the beautifully finished product, was fantastic.

Thank you to all of you for a job very well done.

Kind regards
Carla Solheim

13 April 2012

Hi Paul

These days poor quality service seems to be the norm. Having several choices, I spent some time deciding which fireplace to purchase. In retrospect I am very impressed with my Franco-Belge fireplace (Aetna 7) from McDonalds because:

(a) Quality of the equipment excellent.
(b) Quality of the installation superb. It was installed in an old house and the brickwork is falling apart. In addition, the space available was restricted and I wasnt sure how you were going to get it in. But you noticed something not easily picked up -- that the rear wall of the fireplace was 3 bricks thick. By chipping away at this wall we were able to fit it in perfectly. A better fit than I had originally envisaged. And they cleaned up nicely afterwards -- no mess.
(c) Excellent communication with yourself and Sulaiman made this possible.
(d) Performance of the fireplace. I have been watching fires both in and outside fireplaces for a long time. But this was a complete surprise. Lighting is easy, flame fills the entire space making it quite beautiful and thought provoking. It is very efficient, heat pours out of it, heating the entire house, it is easy to control, all of the wood is burnt leaving only ashes and lastly very easy to clean.
(e) Price is right.
(f) The wood supplier you recommended delivered excellent quality wood that burns easily and brightly

I am pleased with my decision and recommend both the fireplace as well as you and your team unreservedly. You are welcome to bring prospective customers around to see it working. Just call beforehand to ensure that we are available.

Many thanks to all concerned for a job well done.

Sincerely
Dr Alan McIver


11 April 2012

Dear Dirk

Thanks for your email. The installation went very well, and I would like to compliment your company on a job well done.
We will await your final account.

Kind regards
Terry Wilson

Thank you Andrew

Just a short note to say well done on a great team you have.
Their workmanship is excellent and their spirit and energy was always high.

Regards
Anne


Dear Paul

Shelley and I are so pleased with the Franco Belge stove and the professional manner in which the installation was completed. The overall result - short of actually firing it up, but that will have to wait - is just what we had in mind, and we are really grateful for your input regarding design and installation.

After having endured many renovations to the house over 24 years, I have to say that your workmen were an absolute pleasure to have around. It is unusual to share the house with craftsmen who go about their work so discretely and efficiently, with the end result being 100% up to standard.

I will not hesitate to recommend MacD to any acquaintances who are considering a similar heating solution. I will also send you some "before and after" jpegs once the painting is done.

Sincerely,
Dr David Bass

Hi Paul

Please pass the following message on to the guys that worked on our Swimming Pool last weekâ?¦

Working with MacD Pools has been a pleasure, from the initial quote and advice, through to the professional way in which your staff conducted themselves, including the way they cleaned up afterwards. They were on time and produced a quality product. I will definitely recommend them to my friends!

Kind regards

Steve

Hi Andrew

Thank you very much for the professional manner in which the installation was conducted yesterday.

Regards,

Geert Doyer


Dear Selwyn

I would like to thank-you for organising the team to sort out my installation problems. Agmet, Greg and Derrick did a superb job yesterday and I think the matter has been properly resolved. 

The job unfortunately took most of the day, the reason being that the heat from the fire caused the brickwork surrounding the hearth to crack something which we had not foreseen. A lintel and additional fire blanket was installed. The team worked extremely cleanly once again, and paid great attention to detail - I must say that the final job looks superb. (I will send you a photo when it has been painted)

I think you will get a number of enquiries from our friends many of whom admired the first job - I am sure they will be even more impressed with the finer finish which we have now.

Please pass on this letter to both Mr MacDonald and the installation guys because I think they deserve to be recognised for going the extra mile.

It is not often that I recommend a service to anybody but I can promise you that I will be doing so in your case.

Regards,

David J. Heimann

Hi David

I would like to place on record the most professional and helpful assistance provided by you in guiding our selection of an appropriate heating device. Furthermore your installation staff are a credit to your company. They were most courteous in their dealing with us and we did appreciate the assistance in moving some of the furniture to facilitate the installation.

I have no hesitation in recommending MacD to any of my friends who are in the market for a heating device.

Once again THANK YOU!

Regards,

Richard Chapman


Dear David

We would just like to express our thanks to your workers, Achmet, Greg and Don. They were great, very hard working and multi skilled, friendly, patient and very capable. We are very happy with the end result, particularly the plasterwork. We haven't lit the fire yet, but looking forward to a cozy house!

Selwyn also came by to inspect their work and give us some handy tips, most appreciated. 
You have a good team here, I'm sure you are aware of it.

Kind regards,

Isabelle Spies 

Dear Dirk 

I would like to congratulate you and your Team at MacD on the professional work done to our pool which was virtually a complete renovation. Every single member of the MacD Team were highly competent and carried out their work professionally, which we as customers were extremely grateful for. The guys were conscious of  the small property and made every effort to minimise our discomfort, which included cleaning and clearing up daily as best they could. These efforts did not go unnoticed, so please convey our sincere thanks to the MacD Team for a job executed very well and professionally. 

It really has been a very positive experience working with the MacD Team and hope your company continues to provide such excellent service. I will have no hesitation in recommending MacD services to my friends or anyone else. 

Kind regards 

Kevin Dunn 

Hi Andrew

Thank you very much the installation.
The gas heater looks very nice and works well.

Thank you for very professional and superb service.

Much appreciated.

Regards.
Tinus

Hi David

I just wanted to commend Paul on the outstanding service he recently provided me in the installation of my pool.
It is not very often that one gets the chance to thank someone for a job really well done, but Paul has left me feeling there is hope that excellent service does still exist.
From the very start he kept me fully informed at all times, never missing a morning update as to who would be on site, when, and always going the extra mile, even when weather played havoc with the plans.
I hope that this mail goes somewhere in ensuring his future in your company is well nurtured.

Regards
Sarah Elliott 

Hi Selwyn,

Just want to THANK YOU for helping us out with our fireplace. I cannot actually believe that I had such a hard time dealing with Jetmaster (who clearly donâ??t know their gas products and therefore are ignorant when it comes to gas fireplaces). You were here for all of 10 minutes, problem resolved and it was something as basic as warming up the pin before letting in the gas â?? Iâ??m speechless! I think it is so useful having somebody like you in the trade that actually shows the customer how to use the product properly. I really cant thank you enough for your service â?? right from the first email to actually coming out and helping us out. 
You are very professional and a great asset to MacD.

I will gladly recommend your company and service to anybody that is in need of help or looking for a fireplace.

Kind regards,
Sonja

Howzit Paul, 

The guys have just left, and were quite frankly, awesome to have around. I dreaded the installation, given the experience of the guys who did my living room, but this time it was as smooth as butter. Sulaiman and his team were professional and dedicated, which are unfortunately pretty rare qualities these days. I canâ??t speak highly enough of them. As a matter of fact, my mom sneaked over from next door and I think is looking at getting one as well, and that is purely on the basis of watching how well things went. 

Please pass on my deep gratitude and respect. Thanks for all your help as well, itâ??s much appreciated. 

Cheers
Pierre


Dear Selwyn 

Many Thanks to you and the teamâ?¦ Gillian and I are delighted with our new fireplace. Please convey our heartfelt thanks to Agmat. Greg and Donrick, for a job very well done! 

With warm regards,
David 


Hi Paul 

I just wanted to drop you an email to let you know how impressed I was with your installation team on Thursday. They were polite and friendly and took their task very seriously. Your foremanâ??s attention to details was comforting too and he made sure that everything was kept clean and tidy at all times. 

The fireplace was an absolute treat for us this weekend and heated our home beautifully. 

Many thanks,
Bronwyn 

Dear Paul 

Just a note to say that we now seem to have the knack and is really pleased with the warmth that the fire gives our old bones. 

In passing, just want to say that your guys that fitted the appliance are a credit to your company and really good workmen. 

Thank You
Annette 

To Whom It May Concern: 

We finally took the plunge and decided to put a pool in, in October last year. For obvious reasons we got a couple of quotes from both gunite and fibre glass companies. 

Paul Steenkamp was assigned to come and give us a quote. I thought Paul was incredibly thorough and upfront about certain concerns regarding the close proximity of the pool to our house. He made great suggestions and went the extra mile to have our plans approved at council. 

All the teams involved from the diggers to builders to guniters to plasterers to electricians were great. They worked incredibly neatly and each day before they left they tidied up. We certainly were impressed. 

Paul was a great communicator and I was always kept up to speed with the progress and sometimes the delays due to inclement weather. He went out of his way to meet our deadline (a 11th birthday celebration) and he put my mind at rest that it was all in good hands. 

We had the party and a very smiley son have thoroughly enjoyed the pool since! 

The workmanship throughout the project was of a very high standard and I will gladly recommend MacD to people and Paul to project manage. 

Thanks Paul 

Best Regards,
Liesl van Rensburg 

To Whom It May Concern: 

I really would like to take a few moments to heap compliments on the high level of service excellence which my wife and I recently received from Richard and his maintenance team at MACD. The communication levels, the standard of workmanship and punctuality were all spot on and the reality is that it is not often that one really gets an urge in our country to say thanks to a service provider for going the extra mile. 

A big thank you to Richard in particular for really making the effort to eliminate the problems which we had been experiencing with our Franco Belge Savoy fireplace. 

Yours sincerely,
Martin Rippon 

I would like to thank Selwynâ??s team for their good work. They are a great team, efficient, friendly, neat and did the job excellently. 

Thanks guys!
Sue Owen 


To Whom It May Concern: 

At the end of 2008 we engaged MacD to renovate our swimming pool and lift and replace the paving around the pool and our patio area. At all times during the renovations the service from MacD was professional in all areas. Although there were a couple of hiccups, as to be expected in any project, they were handled by MacD with clear communication and explanations. 

We are very happy with the result of our renovations and have no hesitation in recommending MacD. 

Regards,
Marion and Robin Blake 


Hi Paul, 

I trust you have received by now, the final payment for our lovely new log-burning stove. 

Can I say straight away how pleased we are with the result. That is, the design, installation and how pleased we are with the result. That is, the design, installation and quality of work. Not the mention the heat the stove puts out. 

As you know, Iâ??ve always wanted a free-standing stove within a chimney breast, fronted by a mantelpiece, but in a word we couldnâ??t afford it. So it was with some reservation that we went for a built-in type. Well we neednâ??t have worried, for although the look is different, I must admit it is as attractive as it is impressive. This was in no short measure, due to your patience and guidance in the matter and not least the skill of the team that actually carried out the work. 

Itâ??s early days yet â?? we have only lit it three times so far, but I can tell you it works like a dream. Lighting is simple and quick and it takes no time at all to become a roaring fire. You can feel the radiant heat meters away and the fan blows hot air out into the room as well. Another feature that came as pleasant surprise is just how attractive the fire is seen through the glass door. 

My wife did not enjoy having the work involved in pulling out the old gas fire and rebuilding the chimney breast done, but now admits it has all been well worth the upset. And I know we can look forward to many warm enjoyable winters to come. 

Best regards,
G R Grace 

Dear Paul 

This is just to say thanks for the professional, aesthetic and flexible way you have gone about building our pool. You have worked hard to give us the pool we really wanted, but have also given good advice when it was called for. It was a particular logistical challenge building the pool in one of the wettest winters for long while, so well done for that too. 

Kind Regards,
Gregory and Lindiwe Mthembu-Salter 


Howzit Paul 

Just to let you know that we are extremely satisfied with our fireplace. It works like a bomb â?? much better than we expected. Your installation guys were really efficient, polite and master of making tricky things work â?? they can explain the difficulties they were faced with!!! 

Thank-you very much for all your help and good service from you company and we hope to do business with you again in the future and will certainly recommend you to all our friends (wish you could do our pool paving!) 

Thanx again
Jenny and Dave Lindup 

Thanks for dropping off the manual and warranty information for our new fireplace. I have now made the final payment of R5541.29 and attached the copy of the internet statement. 

Your workmen did a great job. We are happy with their work and also found them very pleasant and efficient. Not always the case, unfortunately, when dealing with builders. So please convey our thanks and congratulations to them. 

Regards,
David 

Hi Paul 

It?s been a very good and positive experience working with MacDonald?s (despite all the obstacles which reared their ugly heads). All your team members are professional and it was a pleasure having them on site! I appreciated your professionalism and your willingness to always keep me informed and provide me with feedbacks as the process continued. 

I shall still forward you few photos of the construction process; just need to sort them out on my c-drive. 

Thanks Paul ? you did a great job and the final product is really looking lovely! 

Regards,
Olyde Smede 


We recently had a pool put in by your company and I would like to express our thanks Paul as project manager and the various teams utilised for an excellent job. 

Service is a rare commodity in South Africa today. It was accordingly very refreshing to deal with a company that still provides excellent service and a good dose of old-fashioned personal attention. 

At each stage of the installation we were well informed of the process, our needs were considered and good solid advice provided. The team employed was hard-working, reliable and considerate, particularly impressive was the way in which they always left the site as clean as possible after the day's labors. 

In particular, Paul Steenkamp was outstanding. He was very professional and notwithstanding the fact that he obviously deals with pool installations on a daily basis he was receptive to our queries however small and/or insignificant. His input went further than just being a job and getting it finished for the turnover. As we both have demanding careers it was inevitably not possible to meet Paul during working hours and his willingness to meet after hours was very much appreciated. There are subtle touches to the pool that have made it just that little bit more special and we thank him for this. 

Finally, our pool looks great and it is without reservation that we have and will continue to recommend MacD to all our friends and acquaintances. 

Yours faithfully
Jenny and Deon Perold 


Dear Paul

I am sorry that this has taken me so long to write, but I guess all my spare time is being taken up by minding the girls while the enjoy the new pool! Your guys were just the best!! Thank you for the prompt, efficient and reliable service. Our pool was built well within the quoted time frame and came in at the quoted cost. >From past experience with contractors - I know this is unusual. The pool looks amazing and has uplifted our garden in the most amazing way. The first five weeks of maintenance was somewhat labour intensive as you said it would be - but now it ticks oer and takes care of itself. We sing your praises with all our friends and I believe Saras and Sam have asked you to quote for them. If I ever need another pool - I will know where to go!!

Kind regards
Sue
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